How to get rid of any conflict

Do you want to know how you can intervene diplomatically if you are forced to defuse a conflict? At one point, while participating in a seminar on the topic “The Art of Conversation” in front of members of the police department, a particularly intelligent officer shared his secret on how to calm couples engaged in a family dispute. When he arrives at the scene, the people are almost always disturbed by the events they have been put through. They offer completely different versions of what happened, trying to be the first to be heard. Tensions are high and hot tempers are ready to explode. . — I have found that the best way to calm heated spirits,” said the policeman, “is to take notes. I take out my notebook and say the magic words: ``You will each speak in turn. Now, madam (or sir), let’s begin.’’ with the beginning! Tell me what happened!”

,,Conversation is an exchange of knowledge; arguing is an exchange of feelings and emotions.”

“Insensitivity is a surrogate of strength for weak people.”

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